Return & Refunds

1. Food Product Policy

Due to the perishable nature of our baked goods, all food sales are final. We do not accept returns on edible products.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, you must contact us within 24 hours of delivery.

Please provide:

• Order number

• Photos of damaged product

• Description of issue

If approved, we may offer:

• Replacement product

• Store credit

• Refund at our discretion

3. Non-Food Items

If the store sells merchandise or non-perishable items:

• Returns must be requested within 14 days of delivery

• Items must be unused and in original packaging

• Customer is responsible for return shipping unless item is defective

4. Refund Processing

Approved refunds are processed to the original payment method within 5-10 business days.

5. Order Cancellations

Orders may be cancelled only if preparation has not started. Once baking or fulfillment begins, cancellations cannot be accepted.

6. Contact

Email: info.highmountainbread@gmail.com